Shipping & Returns
Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to email@example.com. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.
Shipping Rates: We offer free ground shipping and returns to those placing orders that deliver within the continental United States. All orders ship in 3 - 5 business days via FedEx or UPS.
Orders shipping outside the U.S. are calculated in realtime by the shipping provider. Some countries, including Russia, have import restrictions that prohibit us from shipping jewelry. All shipments and duties (if applicable) are subject to payment in full by customer. We are not responsible for any duties, tariffs, or taxes incurred by the country that we are shipping to. If you have questions about customs charges please contact your local customs office. *Duties and taxes must be paid by the customer upon delivery.
Processing & Delivery Times
Orders are processed, shipped and delivered Monday through Friday, with the exception of national holidays. Orders placed on Saturday, Sunday or a national holiday, will be processed the following business day.
We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Minnie Lane is not responsible for return shipping costs or cost of re-shipping merchandise.
Minnie Lane is not responsible for product lost or damaged during shipment.
RETURNS & EXCHANGES
Requests for return or exchange must be made and postmarked within 10 days of receiving the order. Please email firstname.lastname@example.org with your name, order number, and a brief reason for your return/exchange and we will email you a prepaid return shipping label. Your account will be credited once the return item is processed, less original shipping cost, in the same form as original payment.
Items must be in new condition to qualify for return or exchange. We define new as unworn, undamaged and unused with all original tags and packaging. All packaging must accompany the product and must also be in new condition. We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
In the case of an exchange or return after the 10 days, the customer is responsible for return shipping charges and will be issued store credit once the return item is processed.
If you are returning a gift, you will receive store credit for exchange only.
Custom and personalized orders are not available for refund or exchange.
Pieces purchased during a sale are only eligible for store credit if a return is required. Sale prices are only honored on pieces when a size change is needed, any new orders for new pieces placed outside the sale period will be at full retail price.
Errors & Damages:
If there was a mistake on the part of Minnie Lane, or in the case an item was faulty or damaged, contact email@example.com
Minnie Lane is not responsible for any return packages not received. Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
Returns should be sent to:
4117 Hillsboro Pike
Suite 103 - 600
Nashville, TN 37215
WARRANTY & REPAIR
We do not offer warranty on our pieces; however, if you purchased a 14k solid gold piece of jewelry, please reach out to firstname.lastname@example.org to inquire about a repair. Gold vermeil or plated pieces are not eligible for repair due to the material.
PRODUCT INFO & CARE
Quality is very important to us. Because of this, we plate with a thick gold plate for maximum durability. All jewelry is nickel free and all earring posts are sterling silver to avoid any sensitivities.
We want you to enjoy your Minnie Lane jewelry for years to come. The following proper care and cleaning guidelines are strongly recommended:
- Avoid contact with chemicals. Do not wear while using harsh chemicals, household cleaners or hand soaps.
- Avoid impact with hard or abrasive surfaces.
- Store your jewelry in a clean, dry, fabric lined pouch or box when not wearing it.
- Jewelry with gemstones should be stored in individual compartments to avoid scratches.
- Clean jewelry at home using a mixture of mild dish soap and lukewarm water; a soft toothbrush or microfiber cloth may also be used.
- Clean sterling silver pieces with silver polish cleaner and a non-abrasive cloth or soft toothbrush.